1 · Summary
We offer a 14-day money-back guarantee on new subscription purchases. If Inkvo isn't right for you within 14 days of your first payment, contact us for a full refund, processed via Paddle.
2 · How to request
Email support@inkvo.dev — or use the link on your Paddle receipt — and include your order reference. We'll confirm and have Paddle issue the refund.
3 · Subscriptions & renewals
You can cancel at any time from your billing settings to stop future renewals; access continues through the end of the paid period. Renewal charges are generally non-refundable beyond the 14-day guarantee window, except where required by law. Where we can, we prorate.
4 · What's not covered
The guarantee covers your subscription fee. It does not cover usage-based overage you've already consumed (metered ingest volume beyond your plan's included amount), since that reflects service already delivered.
5 · How refunds are processed
All payments are handled by Paddle, our merchant of record. Approved refunds are issued by Paddle to your original payment method. Paddle also honors applicable statutory withdrawal rights — typically a 14-day right, with requests generally accepted within 60 days of purchase.
6 · Contact
Questions about a refund? Email support@inkvo.dev. Refunds are issued by Paddle on behalf of Inkvo Dev, Inc.