1 · Acceptance of terms
By accessing or using Inkvo (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
2 · The service
Inkvo ingests telemetry you send, detects anomalies, and produces incident narratives and notifications. We may update, improve, or modify features over time. We provide the Service on the plan you select, subject to the limits described at inkvo.dev/pricing.
3 · Accounts
You are responsible for safeguarding your account credentials and API keys, and for all activity under your account. Notify us promptly of any unauthorized use. You must be at least 18 and provide accurate registration information.
4 · Acceptable use
You agree not to:
- Use the Service to violate any law or third-party right;
- Attempt to gain unauthorized access to the Service or its infrastructure;
- Reverse engineer or resell the Service except as permitted by law;
- Send data you lack the right to send, or exceed your plan's rate and volume limits in a way that degrades the Service for others.
5 · Subscriptions, billing & payment
Paid subscriptions are sold and billed through Paddle, our merchant of record and the seller of record for your purchase. Paddle processes payment, handles tax, and issues receipts. Plans renew automatically until cancelled. Each plan includes a monthly telemetry-ingest allowance; usage beyond it is metered per gigabyte. We may change pricing with 30 days' notice, effective at your next renewal. Refunds are governed by our Refund Policy and handled via Paddle.
6 · Your data & your responsibility
You retain all rights to the telemetry and content you submit ("Customer Data"), and you grant Inkvo a limited license to process it solely to provide and improve the Service for you. We do not sell Customer Data. You represent and warrant that you have the right to send us the data you submit, that you are responsible for what you choose to send, and that you will not send personal or sensitive data without a lawful basis and any required notices or consents. Our handling of personal data is described in the Privacy Policy; where we process personal data on your behalf, our Data Processing Agreement applies.
7 · Incident narratives
Incident narratives and related suggestions are generated automatically, including by AI models, from your telemetry. They are provided for informational purposes, may be incomplete or inaccurate, and are not a substitute for your own investigation and judgment. You should not rely on them as the sole basis for any safety-, security-, or business-critical decision, and you remain responsible for changes you make to your systems. We do not warrant their accuracy or fitness for any purpose.
8 · Suspension
We may suspend or restrict the Service for non-payment, breach of the acceptable-use terms in section 4, or a security or legal risk, with notice where practicable.
9 · Intellectual property
The Service, including its software, models, and brand, is owned by Inkvo and protected by intellectual-property laws. These Terms grant you a non-exclusive, non-transferable right to use the Service; they do not transfer any ownership.
10 · Warranties & disclaimers
The Service is provided "as is." To the maximum extent permitted by law, Inkvo disclaims all implied warranties, including merchantability and fitness for a particular purpose. We do not guarantee any particular uptime except where an SLA tier expressly applies.
11 · Limitation of liability
To the maximum extent permitted by law, Inkvo's total liability arising out of or relating to these Terms will not exceed the amounts you paid us in the 12 months preceding the claim, and Inkvo will not be liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law — including for gross negligence, wilful misconduct, or death or personal injury caused by negligence.
12 · Indemnification
You agree to indemnify Inkvo Dev, Inc. against third-party claims arising from your content, the data you send us, your use of the Service, or your breach of these Terms — except to the extent the claim results from our own breach of these Terms.
13 · Term & termination
These Terms apply while you use the Service. You may cancel at any time; access continues through the end of the paid period. We may suspend or terminate for material breach, with notice and a chance to cure where practical. On termination, we delete Customer Data per the schedule in our data-handling policy.
14 · Force majeure
Neither party is liable for any failure or delay caused by events beyond its reasonable control, including upstream-provider outages, network failures, or acts of government.
15 · Governing law & disputes
These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-laws rules, and the courts of [JURISDICTION] have exclusive jurisdiction over any dispute. Mandatory local consumer- and data-protection law (including the GDPR and the LGPD) continues to apply regardless.
16 · Changes to these terms
We may update these Terms. Material changes will be announced via the Service or email at least 30 days before they take effect, and tracked on our changelog. Continued use after changes take effect constitutes acceptance.
17 · Contact
Questions about these Terms? Email legal@inkvo.dev or write to Inkvo Dev, Inc., legal department.